Support Policy Page
itBazar Support Policy
o# In case of purchase of products from the shop, you must check and buy in front of the salesperson at the shop. Later problems will be covered under the warranty if the product has a warranty.
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In case of online order, product manufacturing defect should be reported to our
hotline within 24 hours after receiving product delivery. However, the product
must not be scratched and the product box must be intact otherwise it is not
exchangeable.
#
After receiving the product of the online order from the delivery man, if the
box looks like it is not the product you ordered, then if you open the box and use
the product and destroy the box, the product will not be exchangeable later.
#
Defective products are exchangeable from our shop. In this case, our experts
will observe the defect in the product and take steps to change it.
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If after taking a product you feel that you do not need it now, the product
will not be returned or changed.
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In terms of product warranty, the product will not be warranty due to damage,
burn, or damage.
#
If the buyer wishes to exchange or exchange the defective product through the
delivery man, an exchange charge of Rs.200/- will be applicable. Only courier
charges will be applicable for outside Dhaka. If the product is found broken or
burnt/burned after delivery, the buyer shall bear the full responsibility of
the product.
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After receiving the purchased product from the delivery staff after viewing the
details on the ITbazar website, it does not support your specific device or you
no longer wish to buy it, the product is not returnable or exchangeable for
these reasons.
#
Any type of software/software license is not returnable or refundable after
purchase.
-
If for any specific reason after
returning the product or for acceptable reasons the price will not be refunded,
another product should be taken instead.
#
Refund charges are applicable for all types of mobile financial services /
online gateway / POS payments.
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